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1. How do I report an abandoned auto?

More information can be read in the Municipal Code, Chapter 12.

An abandoned auto is considered inoperable and parked on a public or private property for at least 7 days. An inoperable motor vehicle is incapable of being driven under its own power. The vehicle must also have current registration and plates. If the abandon auto is on a public street, you may call the DeKalb Police Department at 815-748-8400. If the abandon auto is in a private lot, you may call the City of DeKalb Code Enforcement a 815-748-2070. Chapter 12 (PDF)

2. How can I find out if my vehicle has been towed?

If you car was towed due to parking illegally, road hazard, abandon on a city street, or snow enforcement you may call the DeKalb Police Department at 815-748-8400. Please have your license number, make of car, owner’s name and where it was towed from ready. The telecommunicator will then refer you to the towing company.

If you car was towed due to a hit and run or for evidential value, you must talk to the investigator handling that case.

If you car was towed due to being illegally parked in a private lot, you may call the DeKalb Police Department at 815-748-8400 to verify that it was in fact towed. Please have your license number, make of car, owner’s name and where it was towed from ready. You will then be referred to the proper towing company.

3. Where do you tow cars to?

The DeKalb Police Department currently uses Lovett's Towing, located at 1837 East Lincoln Highway, and J&S Recovery and Towing, located at 110 Industrial Dr. in DeKalb. Lovett's phone number is 815-756-4213 and J&S Recovery and Towing's phone number is 815-761-4151.

4. Can I tow a car in the city just using a chain?

It is legal; however, please refer to the Illinois Vehicle Code CH 625 5/15-110 to familiarize yourself on how to tow the vehicle legally. Illinois Vehicle Code

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1. When is the Airport open?

The Airport runways can be used 24 hours a day.

2. What are the operating hours and phone number of DeKalb Flight Center?

DeKalb Flight Center is open 7 days a week, 7:30 AM to 5:30 PM. The phone number is
815-758-3521.

3. Is there commerical airline service at DeKalb Airport?

No.

4. Where can I find current fuel prices?

Visit flydkb.com for up to date fuel prices.

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1. What can I do about barking dogs in my neighborhood?

You may call the non-emergency number, 815-748-8400, to report any dog that barks, growls, howls, or whines in a loud manner in such a manner that it is disturbing the peace. It is common for the dog’s owner to be first warned. Should the dog continue to disturb the peace, you may sign a complaint against the dog’s owner. The dog’s owner will then be required to appear in court. If the dog’s owner is found guilty, a fine of not less than $50 and no more than $300 could be set.

Read more information on barking dogs online. Barking Dogs (PDF)

2. How can I report animals running loose in my neighborhood?

If you have animals running around, please call the DeKalb County Animal Control at 815-748-2427, Monday through Friday from 8:00a.m. to 4:30 p.m. After hours, you may call the DeKalb Police Department non-emergency number, 815-748-8400.

3. What do I do if an animal/dog bites me?

Any dog/animal that has bitten a person should be reported to the DeKalb Police Department by calling the non-emergency number, 815-748-8400. Any dog/animal that does not have current vaccinations shall be impounded. Learn about animal bites online. Animal Bites (PDF)

4. What animals are allowed in DeKalb?

The following animals are not allowed within the city: horses, mules, sheep, goats, cattle, hogs, other domesticated animals or fowls,chicks, ducks, snakes over six feet in length, or life threatening reptiles. In addition, bee keeping and possession of any dangerous animal are not allowed within the city. For more information, please refer to Section 18.17 of the Municipal Code. Section 18.17

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1. What types of construction projects require a building permit?

As outlined Chapter 23 and Chapter 24 of the Municipal Code, to protecting the public by reducing potential hazards of unsafe construction practices and thereby ensuring the public health, safety, and welfare, building permits are required for virtually all construction, alteration, repair, demolition, and movement of any building or structure within the City of DeKalb corporate limits. The following projects do NOT require a permit: installing replacement windows and doors (as long as the size of opening does not change), re-roofing (as long as the sheeting is not removed), and exterior siding.

If you have any questions as to whether a permit is required, please contact the Building & Code Enforcement Division at 815-748-2070. For the required permit applications and fees, please follow this link.

2. Are gravel driveways allowed in the City of DeKalb?

Existing gravel driveways and parking lots must be maintained but not expanded. Expansion of any gravel driveway or parking lot will require the entire driveway or parking lot be hard surfaced in accordance with Section 12.03.1 of the Unified Development Ordinance. For more information, see Municipal Code Chapter 13.302.3 (PDF).

3. How tall is too tall for my lawn to grow?

All premises and exterior property shall be maintained free from weeds or plant growth in excess of 8 inches. All noxious weeds shall be prohibited. Weeds shall be defined as all grasses, annual plants and vegetation, other than trees or shrubs provided. This term, however, shall not include cultivated flowers and gardens. For more information, please see Municipal Code Chapter 13.302.4 (PDF).

4. Is my landlord required to provide heating and cooling?

A temperature of not less than 65 degrees must be maintained between the hours of 6:30 a.m. and 10:30 p.m. and not less than 60 degrees between the hours of 10:30 p.m. and 6:30 a.m. between September 15 and May 15. There is no air conditioning requirement. For more information, see Municipal Code Chapter 13.602.1 – 5 (PDF).

5. When am I allowed to place garbage at the curb for pickup?

Refuse containers may be placed at the curb no earlier than 6 a.m. the day before the scheduled collection day and must be removed from the public right-of-way and returned to the private storage area no later than midnight on the scheduled collection day. For more information, see Municipal Code Chapter 15.03 (PDF).

6. When am I required to shovel my sidewalks?

All public sidewalks shall be kept clear of ice and snow after an accumulation of 2 inches or more in accordance with Section 51.21-5 of the City of DeKalb Municipal Code. If a property is on a pedestrian safety route, then snow and ice must be removed from that sidewalk within 48 hours of the onset of a snow exceeding 2 inches of sleet or freezing rain. For more information, see Municipal Code Chapter 51

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1. When should I use 911?

Call 911 when there is a life or death emergency that requires the immediate response of emergency service such as police, fire, or an ambulance.

2. How do I obtain a copy of a police report?

To obtain a copy of a police report, you must fill out a Freedom of Information Act request. This can be done online here or in person, Monday through Friday from 8:00 a.m. to 5 p.m. at the Police Department located at 700 West Lincoln Highway. You may also ask your insurance agent to obtain the report for you.

3. Where do I obtain crime prevention information?

We have various informational brochures at the police department. You may stop in any time and ask for information on your interested topic.

4. How can I obtain an order of protection?

An order of protection is a written court order signed by a judge. If you have been a victim of domestic violence, you can obtain an order of protection against a family member, household member, or someone you have had a dating relationship with. The state’s attorney’s office can help you get an order of protection if you press criminal charges against the abuser.

If you do not want to press criminal charges or if the state’s attorney office will not help you get an order of protection, you can obtain the order of protection in civil court. For assistance, you may contact Safe Passage at 815-756-5228, obtain a private attorney, or you can represent yourself. An order of protection is free.

5. What can I do about annoying/harassing phone calls?

You are required to file a report with the Police Department. You should then call the Nuisance Bureau at 800-257-2969 Monday through Friday from 8 a.m. to 5 p.m. Advise the Nuisance Bureau that you are receiving annoying/harassing phone calls and that you have made a report with the DeKalb Police Department. They will require our case number.

Upon receiving an annoying/harassing phone call, you are to hang up, wait for a dial tone, dial *57 and follow the recorded instructions. This will trace the call and save the information in the phone company’s computer. The phone company will then only release the trap information to law enforcement. After 18 days they will fax all successful traces. There will be a charge to your phone bill of $4 per successful trace.

6. How do I report suspected drug trafficking in my neighborhood?

In case of suspected drug trafficking in your neighborhood, please contact the DeKalb Police Department at 815-748-8450. It is helpful to obtain as much information as you can, such as vehicle description, registration information, suspect(s) description, etc. Your call will remain anonymous. If you need immediate assistance, please call the non-emergency number at 815-748-8400.

7. What information do you have regarding senior citizens?

Unfortunately, senior citizens are a target of fraud and abuse. Just remember, never release personal information over the telephone or to a stranger who has come to your home. Never give out your date of birth, driver’s license number, bank account numbers, or credit card numbers to anyone. If you think you have been a victim of a crime or have accidentally given personal information to someone, you may call the police department any time at 815-748-8400.

Help is available by additional agencies such as Elder Care Services of DeKalb County (815-758-6550), Senior Help Abuse Hotline (800-252-8955, 800-279-0400 {weekends}), and Hard of Hearing (800-526-0844). The Senior Help Abuse Hotline is open from 8:30 a.m. to 5:30 p.m..

8. Where can I buy pepper spray?

Usually in most sporting good department of most stores. You may also check the Internet for pepper spray.

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1. When does City Council meet?

Regular City Council meetings take place at 6:00 pm on the 2nd and 4th Monday of each month. Committee of the Whole meetings take place at 5:00 pm on the 2nd and 4th Monday of each month. If you want to see the agendas or meetings from a City Council meeting, please visit the Agenda Center.

2. Who is on the City Council?

There are 8 member of the City Council,including the Mayor, and 7 aldermen. For names and contact information of the City Council members, please visit the City Council page.

3. Where are City Council Meetings held?

DeKalb Municipal Building
200 South Fourth Street
2nd Floor
Council Chambers
DeKalb, IL 60115

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1. What do I need to do to start a business in DeKalb?

To discuss your business' unique needs, you may contact the City's Planning Director at 815-748-2361. The City of DeKalb does not require every business to have a general business license. However, there are specific businesses and events which do require a license or permit. To determine if your business needs a license or permit, please visit:

Business Licenses and Permits.

2. What type of business or home is allowed on a property?

The City of DeKalb has designated permitted uses and special uses for each zoning district. For details about specific districts, please see Municipal Code Chapter 23: Unified Development Ordinance - Article 5 - Zoning District Regulations.

3. How do I determine the zoning for a property in DeKalb?

Please view the City of DeKalb Interactive Zoning Map.

4. How do I determine who owns a property?

The DeKalb County Assessor maintains a database of the property owner of record for each parcel. To search the Assessor's website, please visit:

DeKalb County Property Search.

5. Does the City provide financial assistance to current homeowners?

The City of DeKalb designates funds to assist income-eligible residents with emergency and health and safety related rehabilitation projects on their homes. Eligibility is based on annual HUD income guidelines and property value limits. For more information, including income guidelines and eligible projects, please follow this link.

6. Does the City provide financial assistance to home buyers?

Currently, the City does NOT provide down payment assistance for home buyers. However, the State of Illinois may be able to provide financial assistance to eligible first-time and repeat home buyers. For more information, please refer to the Illinois Housing Development Authority.

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1. How do I make a complaint about a property?

You may call us at 815-748-8438 or you may submit a complaint via our Crime Free Housing complaint form. Visit our Crime Free Housing home page for link.

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1. How can I tell if my property is in the floodplain and if mandatory purchase of flood insurance is required?

Aerial views of DeKalb floodplain properties can be obtained from the FEMA Mapping Service website within the Federal Emergency Management (FEMA) website. Information on the National Flooding Insurance Program can be found at Floodsmart.gov website. Or, the viewing of a paper copy of the flood maps is possible at the Engineering Division. The Engineering Division will also provide assistance with determining the flood zone and base flood elevation of the floodplain property by the resident, realtor or lender calling 815 748-2070.

2. What steps do I take to have parking changes made or a review of the speed limit in my neighborhood?

Traffic assistance can be reached for most details on parking and speed study requests. A request for a traffic study is generally a first step taken by submitting the web form to the City Manager or your alderman. An internal City committee called the Neighborhood Services Committee will review and process your request and contact you regarding parking or speed change possibilities. Ultimately any changes must occur by City Council action by passing an ordinance amendment to the Municipal Code. Traffic Assistance

3. How do I obtain an Overweight Truck Permit if I will be using City of DeKalb streets via oversized truck?

Effective September 1, 2017, the City of DeKalb will be implementing a new process for securing overweight/oversize permits. An online-based permitting system via www.oxcartpermits.com will replace the application by fax or email method. Permits forms submitted after August 31, 2017, will not be accepted or approved. Any company wanting to apply for an overweight/oversize permit for the City of DeKalb, on or after September 1, 2017, must utilize the Oxcart permitting system.

Oversized Trucks

4. When is my street, alley, or sidewalk going to be repaired?

The Engineering Division has a condition rating list of streets and alleys to determine a proposed 2 year program of street or alley maintenance, subject to change based on City Council input and funding levels. A call to the Engineering Division can be made at 815 748-2033 to check to see if your street or alley is programmed for maintenance on the 2 year list.

Sidewalk conditions are not yet inventoried Citywide so a list is accumulated by address of sidewalk hazards called in or so noted by City staff from year to year of walks with raised surface 1 ½ inch or more compared to the adjacent panel. Sidewalk repair funds vary greatly from year to year with general neighborhood work areas selected by Engineering Division recommendations to the City Council and by review of the hazard list to repair sidewalks with the available funding. Less severe sidewalk hazards called in may be ground smooth or ramped with asphalt by Public Works Street Operations personnel. Chronic pothole locations may be called into the Street Operations Division when noted for more immediate attention by filling with temporary patch mix, pending a permanent repair of the street or alley surface at a later date.

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1. What methods of payments does the City accept?

For your utility billing, you may pay with Visa, MasterCard or Discover by paying online or you may pay by check, money order or cashier’s check. For more information, please visit the Finance Department webpage. Online Payment

2. I think there is error with my utility bill, who should I contact?

Please contact the Finance Department at: 815-748-2085

3. What is the sales tax for the city of DeKalb?

The sales tax rate for the City of DeKalb is 8.00%. The City receives 2.75% of the 8.00%.

4. What type of taxes, besides sales tax, are there in DeKalb?

The City of DeKalb has Property tax, Hotel and Motel Tax, Restaurant, Bar, and Packaged Liquor tax, and Local Motor Fuel tax. For more information regarding these taxes please visit the Finance Department website page or Chapter 55, 57, 60, 61, 62, 63, and 66 of the
Municipal Code.

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1. How can I relay a compliment concerning fire department service?

You can call the Fire Department Administration Office at 815-748-8460 or write to the DeKalb Fire Department, 700 Pine Street, DeKalb, Illinois 60115.

2. How do I request a tour of the fire station?

To request a tour of the fire station or to schedule a fire safety presentation, call 815-748-8460, Monday through Friday, 8 a.m. to 5 p.m.

3. Why is a fire engine or other fire vehicles sent when I called for an ambulance?

A fire engine or a fire squad is often sent for additional staffing assistance when an ambulance is dispatched for very serious medical emergencies such as heart attack, unconscious person, or asthma attack. In addition, if the ambulance for that assigned response district is already out on an emergency call and a second call is received for the same district, a fire engine or fire squad is sent as a first responder ahead of an ambulance from another response district

4. I have noticed that the fire truck can change the traffic light to green, how does that work?

The system is called Emergency Vehicle Pre-emption. A white strobe light on each fire department emergency vehicle emits a signal to a receiver on the traffic light when the fire department vehicle approaches. The traffic light will change to green in the direction the fire department vehicle is traveling and turn from green to yellow to red in the opposite direction. A white confirmation light appears above the traffic signal when the system is activated to acknowledge the signal will be changing. This also means that an emergency vehicle is approaching from the opposite direction. If you see emergency lights or hear emergency sirens, slow down and pull to the right to allow the emergency vehicle to pass in either direction. Once the vehicle has passed carefully resume your normal speed and obey the traffic devices. Remember "Pull Right For Sirens and Lights."

5. How do I obtain a copy of a fire or non-fire reports?

Copies of fire or non-fire reports are available through the Fire Department’s Administration Office, Monday through Friday 9 a.m. to 5 p.m. at 815-748-8460. The owner or occupant of property involved in a fire may receive copies of the fire reports without charge. They must show a picture ID. If the request is made by phone or mail, a signed and notarized "Authorization for Release of Information" must be received by DeKalb Fire Department prior to the release of any patient information. Individuals other than those expressly identified above will need to complete a FOIA request for fire reports and properly executed HIPAA request form for ambulance reports.

6. How do I obtain a copy of an ambulance reports?

Copies of fire or non-fire reports are available through the Fire Department’s Administration Office, Monday through Friday 9 a.m. to 5 p.m. at 815-748-8460. The patient or legal guardian for the patient may request a copy of the emergency medical report without charge. They must show a picture ID. If the request is made by telephone or mail, a signed and notarized "Authorization for Release of Information" must be received by DeKalb Fire Department prior to the release of any patient information. If the request is made by anyone other than the patient or legal guardian, a signed and notarized "Authorization for Release of Information must be presented. No information regarding an emergency medical report shall be provided without a signed release by the patient. 

7. How can I file a concern regarding fire department service?

You can call the Fire Department Administration Office at 815-748-8460 or write to the DeKalb Fire Department, 700 Pine Street, DeKalb, Illinois 60115.

8. Is there a charge for a false fire alarm?

Yes. Pursuant to the City of DeKalb of Municipal Code, Chapter 5 Fire Department, Article 5.14 False Fire Alarm Fee, each building is allowed one (1) false fire alarm per calendar year. Subsequent false fire alarms incur penalty fees, starting at $150.00 for the second (2^nd) false fire alarm and increasing by $50.00 for each successive false fire alarm, with a maximum of $750.00 per false fire alarm. (See also Ordinance 2018-090.)

9. If someone spills hazardous substances who is responsible to clean up the spill?

The Fire Department is the lead agency in the mitigation of hazardous material releases. All costs incurred due to the release are charged to the spiller.

10. Does the Fire Department offer CPR and First Aid training?

Due to the COVID-19 pandemic, the Fire Department is not currently offering CPR and First Aid training classes for the public. Future training opportunities will be posted on the City of DeKalb calendar as soon as circumstances permit. In the meantime, please visit the American Heart Association’s website or the Red Cross’ website to learn more about these life-saving skills.

11. How do I dispose of my expired/used fire extinguishers and smoke detectors?

Residential Fire Extinguishers

• DO NOT place in your regular household trash or recycling.
• Contact DeKalb's refuse provider, Lakeshore Recycling Systems (LRS), to schedule a Household Hazardous Waste pickup.
• If possible, prior to pickup, discharge the fire extinguisher upside-down into a trash receptacle outside.

Residential Smoke Detectors

• Place in regular household trash, even models containing radioactive material.
• No special preparation or prior scheduling are necessary.

 To learn more about safe disposal of other types of household hazardous waste, visit www.lrsrecycles.com/houshold-hazardous-waste/.

12. How do I dispose of unneeded or expired medication?

The DeKalb Fire Department does not accept discarded medications. The DeKalb County Solid Waste Specialist keeps a list of drug drop-off locations available online here. For more information about disposal of particular items, please call 815--748-2430 or visit https://health.dekalbcounty.org/services/solid-waste-and-recycling/. 

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1. How can I find out about fire safety programs in DeKalb?

Call the Fire Department at 815-748-8460.

2. What is the best kind of fire extinguisher for my house?

A multi-purpose fire extinguisher is best for the home. Look for the rating to be a 2A: 10B:C on the label. This extinguisher can be used on any type of fire commonly found in the home. It will often be labeled A-B-C.

3. Is there a juvenile fire setter program in DeKalb?

The Fire Department has an intervention program to disrupt fire setting trends of young people. For additional information call 815-748-8460.

4. How do I test my smoke detector?

Each smoke detector has a test button, usually in the center of the detector. Press the test button and hold for a few seconds. If it is working correctly, the alarm will sound and will automatically stop after a few more seconds.

5. Does the Fire Department offer CPR and First Aid training?

Due to the COVID-19 pandemic, the Fire Department will not offer CPR and First Aid training classes for the public in 2020. Future training opportunities will be posted on the City of DeKalb calendar as soon as circumstances permit. In the meantime, please visit the American Heart Association’s website or the Red Cross’ website to learn more about learning these life-saving skills.

6. How do I dispose of my expired/used fire extinguishers and smoke detectors?

Residential Fire Extinguishers

• DO NOT place in your regular household trash or recycling.
• Contact DeKalb's refuse provider, Lakeshore Recycling Systems (LRS), to schedule a Household Hazardous Waste pickup.
• If possible, prior to pickup, discharge the fire extinguisher upside-down into a trash receptacle outside.

Residential Smoke Detectors

• Place in regular household trash, even models containing radioactive material.
• No special preparation or prior scheduling are necessary.

 To learn more about safe disposal of other types of household hazardous waste, visit www.lrsrecycles.com/houshold-hazardous-waste/.

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1. When should I use 911?

Call 911 when there is a life or death emergency that requires the immediate response of emergency service such as police, fire, or an ambulance.

2. Where do I report a problem with a street light?

Most street lights are owned and maintained by ComEd; however, many are City owned street lights. Call us at 815-748-2040 to report. Please have the closest address to the light when reporting.

3. How do I apply for a job with the city?

To view and apply for jobs available within the city, please visit the Human Resources page. Here you will find a list of jobs currently open within the city, as well as employment application information. Human Resources Page

4. How do I contest a parking ticket citation/violation?

You must speak to the officer who wrote you the parking ticket. The officer will decide if s/he will void or uphold the ticket. Should the officer uphold the ticket and you are still unsatisfied, you may request an administrative hearing. You will then appear before an administrative hearing officer to present testimony and a decision will be made by the hearing officer.

A brochure containing information about the administrative hearing process is available.

5. What can I do about loud parties/noises?

Loud parties/noises are best handled by calling the non-emergency number, 815-748-8400. The City of DeKalb requires that during day hours (7 a.m. to 10 p.m.) any noise source should not exceed 60dBA. This would be measured from the property line of the complainant’s. During night hours (10:00 p.m. to 7:00 a.m.) the noise source should not exceed 55dBA. Read Chapter 52 of the Municipal Code to learn about public peace. Chapter 52 (PDF)

6. How can I tell if my property is in the floodplain and if mandatory purchase of flood insurance is required?

Aerial views of DeKalb floodplain properties can be obtained from the FEMA Mapping Service website within the Federal Emergency Management (FEMA) website. View the flood insurance page for more information. Flood Insurance

7. What are the hours for City Hall?

City Hall is open 8:00 am to 5:00 pm, Monday through Friday.

8. How do I pay my water bill or make account changes?

Water bills and account information are handled by Utility Billing. They may be reached at 815-748-2085.

Water bills may be paid at the City Hall front desk Monday through Friday between the hours of 8:00 am and 5:00pm. For your convenience, there is a drop box in the parking lot behind City Hall. Bills may also be paid online.

9. How do I submit a Freedom of Information Act Request?

To be directed to information on how to submit a Freedom of Information Act Request, please click link here. Freedom of Information Act Center

10. I am new tenant in DeKalb, what do I need to know?

If you are new to DeKalb, please visit the “New to DeKalb” page on the City’s Website for great information about the community. You may also look through the DeKalb Tenant Handbook, which can be found on page 14 within Chapter Ten of the Municipal code.

11. Who prepares the City’s budget?

The city manager is responsible for preparing and administering the budget, but the budget is approved by City Council. The current budget can be found here.

12. I want to have a block party, what do I need to do?

You will need to fill out and turn in a block party request form to the Finance Department Block Party Request Form

13. My mailbox has been damaged by a City vehicle, will the City fix it?

A mailbox that is located in the public right-of-way, that is damaged by the City, will be replaced or repaired by the City, provided the mailbox had been properly installed and maintained in accordance with ordinance regulations. For more information, please visit Section 6.32 of the Municipal Code.

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1. How can I protect myself from being a victim of identity theft?

Identity theft is exactly what it sounds like. Someone literally steals your identity for personal gain. Usually what happens is that a person obtains information such as your social security number and/or driver license number to commit various forms of fraud. The thief may apply for loans or credit cards, rent apartments, lease cars, obtain services, and much more. The victim, unfortunately, is then left with a ruined credit history or having the complicated task of regaining financial health or trying to restore their reputation in the community.

View more information on identity theft protection online. Identity Theft Protection

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1. What time can I start construction in the morning? How about weekends? Does this include lawn mowing?

This would fall under the City of DeKalb Municipal Code Noise Ordinance, Chapter 52.07.

Noise Ordinance (PDF)

2. What can I do about persons lighting fireworks?

Fireworks can often be mistaken for gunfire and often times it is reported to the police department as such. Most fireworks are illegal to possess and discharge within the City of DeKalb. Some of the illegal fireworks are: firecrackers, torpedoes, sky rockets, Roman candles, bombs, blank cartridges, toy cannons in which explosives are used, and balloons that require fire underneath to propel the balloon; or, other fireworks containing any explosive compounds. Legal fireworks within the City of DeKalb are: snake or glow worm pellets, smoke devices, sparklers and trick noisemakers.

3. What can I do about loud parties/noises?

Loud parties/noises are best handled by calling the non-emergency number, 815-748-8400. The City of DeKalb requires that during day hours (7 a.m. to 10 p.m.) any noise source should not exceed 60dBA. This would be measured from the property line of the complainant’s. During night hours (10:00 p.m. to 7:00 a.m.) the noise source should not exceed 55dBA. Read Chapter 52 of the Municipal Code to learn about public peace. Chapter 52 (PDF)

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1. Can I burn leaves in DeKalb?

If you live in the City of DeKalb, open burning is regulated. For additional information, see the DeKalb Municipal Code, Chapter 24, Article 3, Section 307.1.2, which provides for regulations concerning open burning. The burning of leaves and garden debris within the corporate limits of the City of DeKalb shall be allowed within the following regulations:

1. The burning of leaves and garden debris shall be kept a minimum of thirty (30) feet from any house, fence, accumulations of combustibles, other buildings, or lot line.
2. Only small amounts are permitted to be burned at one time and shall be supervised by at least one responsible adult at all times until the fire is extinguished.
3. A garden hose or other suitable fire-fighting equipment is required near the site for immediate use.
4. Leaves and garden debris are prohibited from being burned on a public right of way. Leaf and garden debris burning is prohibited after sunset.
5. Open burning of leaves or garden debris that will be offensive or objectionable because of smoke or odor emissions when atmospheric conditions or local circumstances make such leaf or garden debris burning hazardous or objectionable shall be prohibited.
6. The fire code official is authorized to order the extinguishment of such fires.
7. A citation may be issued by a code enforcement official for repeated violations, starting with the second offense within one week.

2. Can I use a charcoal grill on my apartment balcony?

Open burning in any grill is prohibited in a multi-family residence where the grill will be placed on a combustible balcony.

3. Do I need a permit for a bonfire?

Yes, all permits shall be requested by and issued to the owner of the land or property upon which the bonfire is to be kindled, or his agents. Bonfire permits applications are available through the Fire Department’s Administration Office, Monday through Friday 8 am to 5 p.m. at 815-748-8460.

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1. When can’t I park on Snow Emergency route?

A snow emergency is declared when there are 2 inches or more of snow that has fallen in one hour or more. The Chief of Police will declare if the city is under a snow emergency. He will then notify the media. Once a snow emergency is declared, those vehicles parked on a snow route will be tickets and/or towed. The Chief of Police will also declare when the snow emergency is terminated. Chapter 51 of the Municipal Code sheds more light on this subject. Chapter 51 (PDF)

2. How do I contest a parking ticket citation/violation?

You must speak to the officer who wrote you the parking ticket. The officer will decide if s/he will void or uphold the ticket. Should the officer uphold the ticket and you are still unsatisfied, you may request an administrative hearing. You will then appear before an administrative hearing officer to present testimony and a decision will be made by the hearing officer.

A brochure containing information about the administrative hearing process is available.

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1. How do I set up a tour of the police department?

You may call the police department at 815-748-8400 to request a police department tour.

2. How do I schedule a police officer to speak to my organization?

You can call the police department at 815-748-8400 to request an officer to speak to your group.

3. What if someone calls asking for a donation on behalf of the Police Department?

The DeKalb Police Department never solicits money over the phone. You may call the police department if you are contacted by an organization who is claiming to be representing the DeKalb Police Department at 815-748-8400. There are three primary ways you can to contribute to the DeKalb Police Department: the Anti-Drug Fund, Volunteer Program, and Equipment Purchases.

The Anti-Drug Fund uses money for the purchase of program elements or helping organizations sponsor an anti-drug events, such as Post Prom and D.A.R.E. The volunteers of the Volunteer Program assist the police department in various tasks during at our busiest times. Monies donated would assist in purchasing uniforms and equipment for the volunteers. As for Equipment Purchases, monies would assist in the purchasing of equipment such as in-car video cameras, radar guns, computer equipment, just to name a few.

4. What are the responsibilities of the NIU Police Department versus the DeKalb Police Department when a call for service involves the college area?

The NIU Police Department responds to calls that occur on campus. This includes all classrooms, dormitories, athletic/recreational facilities, and streets surrounding these facilities. The DeKalb Police Department responds to calls that occur off campus, which involves the fraternities, sororities, off campus residences, and all other City streets.

You may contact the NIU Police Department at 815-753-1212 or the DeKalb Police Department at 815-748-8400 for assistance or questions of concern.

5. How do I obtain a FOID card application?

Applications may be obtained from the Illinois State Police website. FOID Card Application Information

6. Does the DeKalb Police Department accept credit cards for bond?

This year the DeKalb Police Department has accepted credit cards for payment. Those wishing to use this service may visit GovPayNow or call 888-604-7888. If you choose to use the online service the PLC number is 8919.

GovPayNow

7. Where is the Secretary of State office in DeKalb?

It is located at 1360 Oakwood Avenue (just north of Jewel).

8. How do I go about getting fingerprints for employment/background?

The DeKalb Police Department is no longer a Livescan fingerprint vendor. We do Livescan fingerprinting for small, local non-profit groups and City of DeKalb purposes only. If you require Livescan or ink prints, please check the Illinois State Police website for current vendor information.

9. When is curfew for those under 18?

Individuals less than seventeen (17) years of age are not allowed to be present at or upon any public assembly, building, place, street, at the following times: Between 12:01 a.m. and 6:00 a.m. Saturday; Between 12:01am and 6:00 a.m. Sunday; and Between 11:00pm on Sunday to Thursday, and 6:00 a.m. the following day. For more information, refer to Section 52.39 of the Municipal Code.

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1. Will LRS pick up large items?

Yes, bulk items up to 2 per week will be collected on collection day.

2. When does loose leaf collection begin?

Weather permitting, leaf Collection will begin October 30th.  Crews will start in the south and work north; we expect to complete three to four passes throughout the City.  Weather permitting, the last day of leaf collection will be December 1st. To ensure your leaves are picked up by the final collection cycle, please make sure all leaves are raked to the curb by 7 am, November 27th. All dates are subject to change based on weather conditions, particularly snowfall events, and other factors beyond the control of the City.

3. Where do I report a problem with a street light?

Most street lights are owned and maintained by ComEd; however, many are City owned street lights. Call us at 815-748-2040 to report. Please have the closest address to the light when reporting.

4. After a snow storm, when will my street be plowed?

Streets are cleared in order of priority beginning with emergency snow routes. See when to expect a snowplow by viewing the Snowplowing Schedule Map.

5. How do I know if my parkway tree is affected by Emerald Ash Borer?

Please contact the Department of Public Works, Street Operations Division at 815-748-2040 for the status of your parkway tree. For more information on the Emerald Ash Borer, please visit Illinois Department of Agriculture

6. Does the City offer free mulch?

Yes. As the forestry crew trims or removes trees, the chipped wood is taken to the City garden plot area at 1025 W. Dresser. This mulch is available at no cost to DeKalb residents for residential use (no contractors). This is available seasonally on a self-loading basis. Quantities vary dependent on forestry activities.

7. How can I get a pothole repaired?

Call the Operations Division at (815) 748-2040. We keep a running list of pothole complaints for our crews to repair.

8. How do I dispose of carpeting?

Carpet must be rolled and tied (or taped) in bundles not to exceed 4' long and 50 lbs. - maximum 10 rolls per week, or placed in 32 gallon containers not more than 50 lbs. in weight.

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1. What are my options after receiving a traffic citation?

You may plead guilty and pay a $120 fine, unless the complaint is for speeding 21-30 miles per hour over the speed limit, then you must pay $140. No seat belt fine is $60.

You may request court supervision via the mail by using the Clerk of the Circuit Court of DeKalb County form or by appearing before the judge on your assigned court date. Provisions of court supervision are you must attend a 4-hour driving school, you have not been placed on court supervision within the last 12 months in any court for a traffic violation and you have to pay a $185 non-refundable fine, unless charged with driving 21-30 miles over the posted limit you must pay an additional $20 for a total of $205 fine.

You can also plead not guilty and request a hearing before a judge. Refer to your ticket for directions.

2. I received a traffic citation for Failure to Carry Proof of Insurance but I have insurance, what can I do?

You may appear in person at the DeKalb County Courthouse Circuit Clerk and show your proof of insurance was valid at the time of the traffic stop. You will then be excused from further court appearances on this specific charge. You may do this 5 days after receiving your ticket and no later than 5 days prior to your assigned court date. Or, you must appear in court on your assigned court date.

3. How do I report a traffic accident?

If you were involved in a traffic accident, first ensure that no one was injured. If someone is injured, call 911. If no one was injured, you may either call the non-emergency number at 815-748-8400 to inform the telecommunicator of the accident, who will then dispatch an officer to your location. Or, you may come to the DeKalb Police Department and report the accident.

Reporting requirements for a traffic accident are that a person has been injured or dies, a driver is under the influence of alcohol or drugs, a driver has fled the location without stopping to exchange information or check on the welfare of the other parties involved, or city property is involved. You should report the accident as soon as possible.

Accidents having property damage of under $500 does not have to be reported to the police; however, your insurance company will require a report be made if you make a claim with them.

4. How can I get the moving radar trailer parked in front of my house?

Just call the DeKalb Police Department Patrol Lieutenant at 815-748-8400.

5. What if the other party in my traffic accident did not have insurance?

Contact your insurance agent and inform them that the other parties did not have insurance at the time of the accident. Your insurance agent should assist you.

6. How do I report a reckless driver?

If you want to report a reckless driver that is in progress, call 911. Try to obtain the vehicle description, registration information, and any information about the driver. If the careless driving is not in progress, call the non-emergency number at 815-748-8400 or appear in person at the police department. Again, obtain as much information about the vehicle and driver as you possibly can.

7. How can I obtain a traffic accident report?

You may request a copy of your traffic accident online at buycrash.com, in person at the DeKalb Police Department Monday through Friday, from 8:30 a.m. to 5 p.m. or by mail at:

DeKalb Police Department

700 W. Lincoln Highway

DeKalb, IL 60115

There is a $5 charge for accident reports purchased at the DeKalb Police Station. Payment is due prior to filling your request.

8. My car's license plate expires at the end of the month is there a grace period in renewing my registration?

There is no grace period for renewing vehicle registration.

9. I just bought a car and it does not have plates on it: is it okay to drive it home?

If you get pulled over, you will need to show the bill of sale to the police officer.

10. How do I know what size car seat my child should use?

You may contact our Child Safety Seat technicians at the DeKalb Police Department to assist you with installation or knowing what size car seat your child needs. Or, you may link to the NHTSA Child Passenger Safety website for detailed information. NHTSA Child Passenger Safety

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1. How much does it cost to ride the bus?

The following routes are free to ride: 2R, 2L, 3R, 3L, 4E, 4/5, 5L, 5R, 9L, 10

The following routes require the standard fare: 11, 16, 17, 18, 19, 21

The following routes require a special fare: 12

For more information, please visit the Fares page.

2. What hours of the day do the buses operate?

The majority of the bus routes operate between 7:00a - 12:00a seven day a week when Northern Illinois University (NIU) is in full session.  During break periods (Winter & Summer Break), the Huskie Line buses operate their Break Service schedule.  All Full Service and Break Service schedules for each route can be found on the Maps & Schedules page.

3. Who do I contact if I leave something on the bus?

If a personal item is left behind on a Huskie Bus or paratransit vehicle, you can contact Transdev at 815-758-6900 or 815-420-5500.

4. Who can I contact about advertising on the bus?

All advertising inquiries can be addressed to the City of DeKalb Assistant Transit Manager, Brian Van Hine, at 815-748-2369 or at brian.vanhine@cityofdekalb.com .

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1. How much water does the average person use per day?

Estimates vary, but each person uses about 80 – 100 gallons per day. The largest household use of water is to flush the toilet, followed by showers and baths. A typical family of four would normally use about 35 to 40 units of water or between 26,000 – 30,000 gallons of water per three month billing cycle.

2. Do I need a water softener?

It is really a matter of personal preference whether you need a water softener or not. Although your public water supply is being softened to a hardness of about 7 grains/gallon, the water will not be as soft as a home softening unit would provide. If you are unsure of whether you need a water softener or not, we recommend trying the water without a home softener first. You can always add a softening unit later.

3. Where do I find information concerning lead in drinking water?

The City of DeKalb utilizes Corrosion Control Treatment (CCT) by adding a Phosphate blend to reduce the amount of corrosion or leaching of lead and copper from internal plumbing systems. Lead found in tap water usually comes from lead pipes, the corrosion of older fixtures or from the solder that connects pipes. When water sits in leaded pipes for several hours, lead may leach into the water supply. Please visit the following websites for more information. CDC http://www.cdc.gov/nceh/lead/tips/water.htm Opens a New Window.   or EPA   https://www.epa.gov/ground-water-and-drinking-water/basic-information-about-lead-drinking-water Opens a New Window.   Should you have any further questions, please contact the DeKalb Water Division at (815) 748-8122.

4. How do I know what material was used for my water service line?

Typically water service lines are made from copper, lead or galvanized pipe. Check the link to see what your particular water service line may be constructed of.

Water Service Line Listing by Address

5. Is bottled water better?

While the EPA regulates water delivered by the public water systems, the Food and Drug Administration (FDA) regulates commercial bottled water. FDA standards are less stringent than the EPA standards. For bottled water, there are no requirements to inform consumers of the source of water or to report many of the contaminants detected in the water. While most commercially bottled water is safe and of high quality, one should not assume that just because it comes out of a bottle it is as healthy as the water from your tap.

6. Where do I pay my water bill or make account changes?

Water billing is part of the Finance Department. Customers may sign up for new service, obtain account information or have their services discontinued through this Department.

Water bills are paid at the City Hall front desk between the hours of 8:00 AM - 5:00 PM Monday through Friday.

Payment can be in the form of cash, check or credit card. For your convenience there is a drop box located in the parking lot in the rear of City Hall for after hours use. Payments can also be made online.

For answers to any of the services above related to water billing, please contact Utility Billing at 815-748-2085 during regular City Hall hours.

7. What type of water treatment does the City provide?

The City of DeKalb uses five ion exchange softening Treatment Plants to treat all of the City’s water supply. In addition, two of the Treatment Plants contain iron filtration to remove excess iron from the shallow wells. After the water has been softened, fluoride, chlorine and phosphate are added (see Note). The water is then pumped out into the distribution system or into the water towers for storage.
Note:
• Fluoride is added to promote the development of strong teeth
• Chlorine is added for disinfection
• Phosphate is added prevent rusty water complaints by keeping the iron in suspension and also helps to coat the interior of metal pipes to prevent corrosion.

8. Where does our water come from?

The City of DeKalb water supply is from six deep wells drawing water from the Ironton-Galesville and St. Peter sandstone unit of the Cambrian-Ordovician aquifer, and three shallow wells that draw water from the Troy Valley Aquifer.