Call Transdev at (815) 420-5500
Information, Trip Requests, and Cancellations:
- Monday thru Sunday: 6:30am to 6:00pm
- After-hours cancellations can be made by leaving a message if a Transdev representative is unavailable.
- Transdev will provide individuals with a 20- minute pick-up and drop-off window when a trip is scheduled.
- Passengers may schedule rides 1-7 days in advance.
- If you need a trip the next day, Transdev will only guarantee that trip if you call before 6:00pm.
- Transdev drivers cannot request or cancel trips for you; you must contact Transdev to schedule or cancel trips.
- During the trip, the paratransit vehicle may make several stops to let other passengers on or off before arriving at your destination.
- For rider convenience, it is suggested Dial-a-Ride connections to fixed route service be planned around the connecting Fixed Route schedule. Full system maps and schedules may be found at https://www.cityofdekalb.com/1287/Maps-Schedules