Paratransit

Effective January 1, 2021, the City of DeKalb's paratransit and deviated flex route services will be operated by Transdev Services Inc.  For additional information about the changes to the paratransit services, please see the information below.

Paratransit

The City of DeKalb provides transportation services required under the Americans with Disabilities Act (ADA).  These services are funded by the State of Illinois, the Federal Transit Administration, and Northern Illinois University.

The City of DeKalb contracts with Transdev Services Inc. for paratransit and deviated flex route services in the DeKalb Urbanized Area.  The Voluntary Action Center of Northern Illinois provides paratransit service for the rural area through their contract with DeKalb County.

To view a map of which paratransit service provider you should contact, please view our Urban and Rural Boundary Map for additional information.

Apply

Riders must be certified as eligible to use the paratransit services.  To be certified, you must complete an application that you can request by calling 815-420-5500 or download online: City of DeKalb ADA Paratransit Application (PDF).  Completed applications can be mailed to:

Transdev Eligibility Department
1825 Pleasant St.
DeKalb, IL 60115

Fares

The paratransit fare structure is as follows:

Passenger Type
Service Type
Fare Amount
Senior CitizenParatransit (door-to-door)$1.00
Senior CitizenNon-Emergency Medical Transportation$7.50
Individual with a DisabilityParatransit (door-to-door)$1.00
Individual with a DisabilityNon-Emergency Medical Transportation$7.50
Existing General PublicParatransit (door-to-door)$5.00
Existing General PublicNon-Emergency Medical Transportation$15.00


Paratransit Rider's Guide

The City of DeKalb and Transdev Services Inc. provide a Rider's Guide to all eligible passengers.  To view the guide, please click here. If you have questions regarding the information contained with the Rider's Guide, please contact Transdev at 815-420-5500.