About the Project
In April 2018, the City Council approved a non-exclusive cable television franchise agreement with MetroNet, Inc. This agreement allows MetroNet to construct their 100% fiber optic network in DeKalb and offer services to DeKalb residents and businesses. MetroNet is one of the largest fiber optic communication service providers in the Midwest. Headquartered in Evansville, Indiana, MetroNet currently serves over 32 communities in Indiana and Illinois. MetroNet recently began expanding into the Chicagoland area, and provides, or will soon provide, services in Batavia, Geneva, Montgomery, Oswego, Plainfield, Romeoville, South Elgin, St. Charles and Sycamore. Currently, their network serves over 70,000 customers throughout the Midwest.
MetroNet is known for their use of a 100% fiber optic network. Fiber optic networks allow much greater bandwidth, up to 100 times faster than basic broadband. Communities using MetroNet are among the first in the United States to receive this state-of-the-art technology. These connections allow up to one Gig or more of internet speed. In addition to faster internet, the fiber optic network provides a clearer television image and clear, reliable wired phone service.
Bringing MetroNet's services to DeKalb requires the construction of a fiber optic network throughout the City, a project that is expected to take two years to complete. Construction will occur both above and below ground in the existing utility easements. MetroNet is required to obtain the necessary City permits prior to beginning work. While residents have a choice of whether they wish to connect their home to MetroNet services or not, the same is not true of fiber lines installed in easements. MetroNet is granted access to utility easements just the same as any other utility provider. In many instances, this will require MetroNet contractors to access residential yards. MetroNet will notify residents approximately 30 days prior to the start of work in their area.
MetroNet began notifying residents in early July that work is scheduled to begin in three areas the week of August 1, 2018. When significant updates are received from MetroNet, the City will share information here, as well as through the local media, e-newsletter, and social media. A map of current and future work areas can be found on the MetroNet Construction Website Opens a New Window. .
Frequently Asked Questions (FAQs)
How will I know when MetroNet plans to do work in my area?
MetroNet will mail an informational letter Opens a New Window. to individual households and businesses 30 days prior to the start of work. The letter will be followed by a postcard mailed two weeks later. Seven days prior to the start of work, a small marker (as pictured above) will be placed in the yard of properties in the work area.
How do I know that MetroNet has permission to be working on my property?
MetroNet is required to obtain the proper City permits. Part of that permitting process is the identification of existing utility easements. Contractors should be identifiable through vehicle markings and personal identification badges that display the MetroNet logo. In addition, signs will be placed at the entrance to work areas announcing that MetroNet construction is in progress.
Where can I go for more information, and how can I contact MetroNet with questions or concerns?
MetroNet has established a construction website that provides a map of current construction areas and more information about the construction process. The website also includes an "Ask Questions" portal, where residents can submit questions to MetroNet. MetroNet can also be reached at their toll-free phone number of 877-386-3876. Click here to visit the MetroNet Construction Website. Opens a New Window.
What if I have an underground pet fence or sprinkler system?
If you are concerned about the location of an underground pet fence or sprinkler system, please contact MetroNet through their construction website when you receive the letter indicating work will start soon. MetroNet will provide you with flags to mark the location of these underground lines.
Who will restore the property after digging is completed?
MetroNet contractors follow close behind installation crews to repair and restore any disturbed property, usually within 48 hours.
Who can I contact if my questions or concerns have not been addressed?
If you have already contacted MetroNet and still have questions or concerns, please contact the Public Works Department at 815-748-2030.