Call 911 when there is a life or death emergency that requires the immediate response of emergency service such as police, fire, or an ambulance.

If you misdial 911, stay on the line and talk to the call taker.  Explain that you misdialed and that everything is okay.  If the telecommunicator calls you back, do not hang up.  This will generate a police response.  The intent of the response is to check your residence and make sure everything is okay.  It is important to teach children when to use 911 and that by calling 911 when there is no emergency takes personnel away from a real emergency.

Call 815/748-8400 when there is a situation that requires police response but it is not an emergency.

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